Refund policy

At AR Foods Frozen, we are committed to ensuring your satisfaction. Our return and exchange policy caters to the following situations:

Damaged or Defective Products: If your product arrives in a damaged or defective condition.

Expired Products: If your product is out of date or expired upon delivery.

Incorrect Products: If the product delivered is different from the one you ordered.

Inspection at Delivery: We kindly request that you thoroughly inspect your order upon delivery. If you find that the products are not fresh or up to the mark, you may return them to our delivery person on the spot.

Packaging Integrity: While you are allowed to open the cardboard box for inspection, please note that opening any of the inner sleeves or plastic bags inside the case makes the product unsellable. As our products are meticulously packaged and sealed in food-safe sleeves and bags, they must remain intact for resale. Unfortunately, if the returned product appears opened after inspection, we cannot process a return or exchange.

Return Time Limits and Exceptions: Please be aware that some products have different return time limits and exceptions. For health and hygiene reasons, we do not refund fresh, chilled, or frozen products.

Promotional Items: Promotional items are not eligible for exchange.

Complaints and Feedback: For any complaints or feedback regarding our products, please call our Customer Service department at (+92 322 4968399). Our complaint resolution time is within 5 working days, although this may vary depending on the nature of the complaint and the time required to resolve it.